Monday, June 1, 2009

Stupid inquiry

While catching up on industry news, I also came across the following story that made me laugh. Its been a while since we've had a really stupid inquiry, although I did have to sort out a bit of a mix-up this morning when a traveller that we booked on behalf one of the Travel Management Companies turned up at the wrong hotel and wondered why they didn't have his booking.

He may be living in New Zealand, but poor Jake Morgan has had to put up with an unfair amount of mind numbing questions during his time in the travel industry. While this one isn’t exactly a stupid inquiry, it is perplexing to wonder who is the more intellectually challenged – the agents who booked the trip, or the customers for not realising. Bless.

From Jake Morgan, PREVU Corporation Ltd, Auckland, NZ:

From my time working on a cruise liner in the Caribbean, and later in Grand Cayman, I
was blessed with almost too many stupid inquiries to mention. Here is one of my favourites:

Me: “How are you enjoying your vacation, folks?”

Them: “Lovely, but not what we expected.”

Me: “How so?”

Them: “When we went to the travel agent, we thought we had booked to go to the Grand Canyon.”

Umm, this doesn't look like the Grand Canyon??

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