I came across the survey below that may be of interest to my colleagues in the travel industry. Click on the title below to read the full article.
2011 Salary Survey: Wages and trends Travel Weekly
By Louise Wallace
As the Beatles once suggested, money can't buy you love. Sure, the message may have been at the heart of a catchy tune back in the 1960s, but even now, maybe more than ever, money is a touchy topic. Some argue it brings security and reinforces self-worth, while others are adamant money can't buy happiness.
Whatever the verdict, the Travel Weekly 2011 Salary Survey showed most travel industry employees might be better off whistling the Beatles tune, with 63% of respondents reporting they're unhappy with their pay packet. In fact, almost 20% strongly disagreed that their salary is fair, compared with just 6% who were very satisfied with their annual income.
A BIT OF CONTEXT
According to website MyCareer.com, retail workers bring in an annual salary of around $58,000; about half an engineer's income and a fraction of that of miners, who rake in an average of $146,000 per year. Meanwhile, employees in the wider travel industry are likely to bring home a humble $48,071 per annum, or $924 per week before tax and other deductions.
That being said, $48,000 should not be sneezed at.
This year's Travel Weekly survey revealed that travel consultants averaged $37,984 per year and owners took home approximately $61,000. Meanwhile, senior consultants are likely to scribble approximately $45,000 on their annual tax estimate, and agency managers about $60,000. But whatever their caper, only 37% of survey respondents felt their income was fair.
But it's not all doom and gloom, and no, the industry is not run by disgruntled employees plotting how to get back at their bosses in the tea room. The figures are actually an improvement on last year when 68% of respondents were dissatisfied with their pay packet and one-fifth strongly disagreed that their pay adequately reflected their skills.
Showing posts with label travel industry. Show all posts
Showing posts with label travel industry. Show all posts
Friday, June 17, 2011
Thursday, July 9, 2009
Having a Travel Problem? Share It on Twitter
"Social networking" has been the buzz phrase in marketing circles over the last few years. First there was MySpace, then FaceBook and more recently Twitter. I stood my ground for a while refusing to join the crowd but eventually relented and signed up to Facebook. I do spend a bit of time on there, but I have drawn the line and am not getting involved with Twitter.
Saying that tho, I came across an interesting article (excerpt below) about Twitter in an industry newsletter. Its interesting to see how these social networks are being used in the travel industry and it seems that there is some benefit for travellers. Click on the title below to read the full story.
Practical Traveler - Having a Travel Problem? Share It on Twitter - NYTimes.com
As hotels, airlines and other travel companies line up on Twitter to promote their brands, customers who voice their grievances in the form of tweets are getting surprisingly fast responses for everything from bad airplane seats to poor room service.
Take Tony Wagner, 34, a new-media director for an academic group in Washington. When he found out he wasn’t seated next to his wife and 2-year-old daughter on a JetBlue flight to San Francisco over the Memorial Day weekend, he first called up customer service. But the agent told him to take it up at the gate. So Mr. Wagner indirectly sent JetBlue a message, by posting a plea for help on his Twitter account: “@jetblue Advice to get both parents and 2 yr old seated next to each other on flight later today? Right now only one parent. Full flight.”
Exactly 19 minutes later, JetBlue tweeted back, suggesting they correspond privately, using Twitter’s “direct message” feature: “@tonywagner Please follow us so we may DM!” After a brief exchange, JetBlue flagged his tickets as a priority concern.
Saying that tho, I came across an interesting article (excerpt below) about Twitter in an industry newsletter. Its interesting to see how these social networks are being used in the travel industry and it seems that there is some benefit for travellers. Click on the title below to read the full story.
Practical Traveler - Having a Travel Problem? Share It on Twitter - NYTimes.com
As hotels, airlines and other travel companies line up on Twitter to promote their brands, customers who voice their grievances in the form of tweets are getting surprisingly fast responses for everything from bad airplane seats to poor room service.
Take Tony Wagner, 34, a new-media director for an academic group in Washington. When he found out he wasn’t seated next to his wife and 2-year-old daughter on a JetBlue flight to San Francisco over the Memorial Day weekend, he first called up customer service. But the agent told him to take it up at the gate. So Mr. Wagner indirectly sent JetBlue a message, by posting a plea for help on his Twitter account: “@jetblue Advice to get both parents and 2 yr old seated next to each other on flight later today? Right now only one parent. Full flight.”
Exactly 19 minutes later, JetBlue tweeted back, suggesting they correspond privately, using Twitter’s “direct message” feature: “@tonywagner Please follow us so we may DM!” After a brief exchange, JetBlue flagged his tickets as a priority concern.
Monday, June 1, 2009
Stupid inquiry
While catching up on industry news, I also came across the following story that made me laugh. Its been a while since we've had a really stupid inquiry, although I did have to sort out a bit of a mix-up this morning when a traveller that we booked on behalf one of the Travel Management Companies turned up at the wrong hotel and wondered why they didn't have his booking.
He may be living in New Zealand, but poor Jake Morgan has had to put up with an unfair amount of mind numbing questions during his time in the travel industry. While this one isn’t exactly a stupid inquiry, it is perplexing to wonder who is the more intellectually challenged – the agents who booked the trip, or the customers for not realising. Bless.
From Jake Morgan, PREVU Corporation Ltd, Auckland, NZ:
From my time working on a cruise liner in the Caribbean, and later in Grand Cayman, I was blessed with almost too many stupid inquiries to mention. Here is one of my favourites:
Me: “How are you enjoying your vacation, folks?”
Them: “Lovely, but not what we expected.”
Me: “How so?”
Them: “When we went to the travel agent, we thought we had booked to go to the Grand Canyon.”
Umm, this doesn't look like the Grand Canyon??
He may be living in New Zealand, but poor Jake Morgan has had to put up with an unfair amount of mind numbing questions during his time in the travel industry. While this one isn’t exactly a stupid inquiry, it is perplexing to wonder who is the more intellectually challenged – the agents who booked the trip, or the customers for not realising. Bless.
From Jake Morgan, PREVU Corporation Ltd, Auckland, NZ:
From my time working on a cruise liner in the Caribbean, and later in Grand Cayman, I was blessed with almost too many stupid inquiries to mention. Here is one of my favourites:
Me: “How are you enjoying your vacation, folks?”
Them: “Lovely, but not what we expected.”
Me: “How so?”
Them: “When we went to the travel agent, we thought we had booked to go to the Grand Canyon.”
Umm, this doesn't look like the Grand Canyon??
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