Wednesday, July 24, 2013

Great hotel customer service

I came across a great story about hotels going above and beyond when it comes to great customer service.

How One Business Fulfilled a Ridiculous Customer Request

Hotels live and die by customer service. When it's done wrong, you can lose a customer right away. When it's exceptional--truly exceptional--the whole world might hear about it.

Exceptional is a good way to describe the customer service at Woodlands Resort in Texas after a Reddit user recently gave the following special request in their online booking:
Three red M&Ms on the counter. Not packages, just three single M&Ms. One for me, one for my girlfriend, and one to split if we get hungry late at night. And a picture of bacon set on the bed. I love pictures of bacon.

Read the rest of the story:

No comments:

Post a Comment