I'd seen the hotel and its rooms many years ago but was yet to actually stay there. I'm a member of Accor's Advantage Plus program so I booked early and used a free night.
Our room overlooked the burbs rather than the river, Crown and the bay but all the rooms at the Sofitel are on high floors so its still a nice outlook. The weather wasn't great so the view for the one night wasn't that important. The rooms themselves are what you'd expect from a 5 star hotel with the only letdown being the shower over bath (common amongst older hotels) but this was definitely made up for by the comfy Sofitel signature bed.
We had dinner in the lounge on the 35th floor and this was the only disappointing part of the stay. The service was poor, the food took forever and was cold. The positive that came from this was that after I filled out the hotel's post-stay survey I was contacted within a couple of days by the head of Food & Beverage to discuss the situation. I appreciated the follow-up from him and his sincerity regarding the matter.
The Sofitel Melbourne is located at the "Paris end" of Collins Street, just around the corner from the designer shops and a short walk down to the MCG.
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