Luxury hotels’ oddest professions
From a duckmaster to a tequila butler, there's a professional at hand to satisfy even the most demanding guest.
Gone are the days when luxury hotels could assume guests would be satisfied
with a smile from the receptionist and some insider advice from a long-serving
concierge. As major brands battle for business, they’re promoting increasingly
niche services and employing staff with highly specialised – or peculiar –
skills to set their properties apart and create a loyal customer base.
The most impressive positions seem to be the quirky few that are offered by a
miniscule number of properties internationally. At the Peabody Hotel in Memphis,
‘duckmaster’ Anthony Petrina is in charge of what is one of the residence’s main
attractions: its flock of ducks. The 25-year-old takes responsibility for the
overall care and wellbeing of the five North American mallards and is most
visible in his role during the twice-daily March of The Peabody Ducks. At 11am
each morning, he accompanies the ducks as they march along a red carpet from
their rooftop Royal Duck Palace to the marble fountain in the lobby. John Philip
Sousa’s King Cotton March plays as the procession takes place. The
procedure is repeated at 5pm, when the ducks return to their palace and retire
for the evening. It sounds made up, but it happens.
The hotel has employed a duckmaster of sorts since 1940, but recently created
animal-related roles take a more conspicuously ecological approach. At the Shangri-La Barr Al Jissah Resort
& Spa in Oman, the hotel's turtle care project employs a dedicated
turtle ranger who ensures turtle nests are sheltered from any threats and that
guests and local communities are informed of the plight of the species through
educational talks and viewings. Similarly, Jean-Michel Cousteau
Resort on the island of Vanua Levu in Fiji employs a full-time resident
marine biologist, Johnny Singh, who educates guests about local ecosystems and
also undertakes research projects and local outreach programmes to ensure the
resort is as environmentally sustainable as possible. At more than 20 Fairmount hotels around the world, meanwhile, beekeepers
are employed to maintain apiaries that pollinate local plants and provide local
honey for onsite restaurants and bars. It’s a win-win initiative for the chain,
with the brand seen to support the local environment and the locally sourced
honey also meeting a growing demand from
luxury consumers for hyper-local food.
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